Regulatory Disclosures

Effective Date: July 1, 2020

1. About Regulatory Disclosures

The Hank Payments®️ Automated Payment Plan (the “Hank Payments Plan”, “Payment Plan” or “Plan”) is issued through Metropolitan Commercial Bank (“MCB”), member FDIC and is administered by Hank Payment Corp (Formerly, The Card Collaborative International, LLC). The Plan is marketed and distributed by Hank Payments Corp (“HANK”). This agreement (this “Agreement”) is made effective as of the date set forth below (the “Effective Date”) by and between MCB, HANK and the individual Client signing below (“Client”). MCB and Client may each be referred to as a “Party”, or collectively as the “Parties”.

Hank Payments™️ virtual prepaid accounts (“Accounts”) are issued through MCB, member FDIC. HANK is a limited agent of MCB and is authorized to market and distribute the Hank Payments®️ Plan on behalf of MCB. See the Plan Customer Agreement and Terms and Conditions for a complete list of details including the costs, fees, limitations, terms, and conditions associated with the virtual prepaid Account as well as your rights and responsibilities under the Plan.

2. Information We collect and Disclose

IMPORTANT INFORMATION FOR OPENING A PREPAID ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a prepaid Account. WHAT THIS MEANS FOR YOU: When you open a prepaid Account, we will ask for your name, address, date of birth, and your government-issued ID number. We may also ask to see your driver's license or other identifying information. Your prepaid Account cannot be opened or available for use until it is activated and your identity has been verified. If you begin the verification process but are required to provide additional identifying information, the use of your prepaid Account will be subject to certain limitations.

3. Hank Payments Privacy Policy and Terms of Use

HANK Online Privacy Policy
This HANK Online Privacy Policy applies to any websites owned or operated by HANK, and its subsidiaries and affiliates (each, a “Site”). If you are a customer or have applied to become a customer through a Site, the principal privacy policy governing your Hank Payments Plan belongs to MCB and HANK (collectively, “we”, “us”, or “our”).

Please read this Hank Online Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use a Site. By accessing or using a Site, you agree to this Hank Online Privacy Policy.

4. Information We Collect

We collect personally identifiable information (“Personal Information”) about you from the following sources: (i) information you provide us in a Plan application submitted through this Site, and (ii) information you otherwise choose to provide us through the Site. Additionally, we collect information relating to the payments you make under your Plan and related payment data (“Payment Information”).

5. How We Use Your Personal Information and Payment Information

Personal Information provided through your Plan application is used solely to evaluate your application and is subject to this HANK Online Privacy Policy. Personal Information provided through other venues on the Site is used and disclosed solely to respond to your inquiries or requests. We may aggregate or de-identify your Personal Information and then use or disclose that aggregated or de-identified information to evaluate the Site’s effectiveness, to improve our products or services, or for other activities to the extent permitted by law. We may also de-identify, aggregate, or anonymize your Payment Information. We may share that de-identified, aggregated or anonymized Payment Information with third parties for marketing or other purposes, to the extent permitted by law.

6. Security

We maintain administrative, technical, and physical safeguards designed to protect the Personal Information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. SSL encryption also is used on our Site when you are asked to enter confidential information as part of your application. You can tell you have entered an encrypted session in several ways. Whenever you see an unbroken key or a locked padlock icon on the bottom of your browser screen, you have entered an encrypted session. In addition, when your Hank Payments session changes from "http" to "https," you are in an encrypted session.

7. Children

We do not knowingly market to or collect or use personal information from children under 13 years of age without obtaining verifiable consent from their parents. We are not responsible for the data collection and use practices of non-affiliated third parties to which our Site may link.

8. Links to Other Websites

We are not responsible for the information collection practices of third-party links you click to from our Site. We cannot guarantee how these third parties use cookies or whether they place cookies on your computer that may identify you personally. We urge you to review the privacy policies of each of the linked websites you visit before you provide them with any personal information.

9. Use of Cookies and Web Beacons

"Cookies" are alphanumeric identifiers in the form of text files that are inserted and stored by your browser on your device. Web beacons are small pieces of data that are embedded in images on the pages of websites. HANK and certain third parties may set and access cookies or web beacons to track and store information about you.

We use two types of cookies: namely “persistent cookies” and “session cookies.” Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you visit our site.

We may also allow our business partners to place web beacons on our site or to place cookies on your device for advertising or other purposes.

Third parties that use cookies and other tracking technologies to deliver targeted advertisements on our platform or third-party sites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative ( or the Digital Advertising Alliance (

10. Disabling Cookies and Do-Not-Track

While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for HANK services on third-party platforms such as search engines and social networks and may use analytics to track what you do in response to those advertisements. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.

Questions? If you have questions about this Hank Online Privacy Policy, please contact us at:

Hank Payments
1800 Pembrook Drive Suite 300
Orlando, Fl 32810
Tel: 833-Hank-Pay

The program is powered by Hank Payments. Your funds will be held at or transferred to Metropolitan Commercial Bank, an FDIC-insured institution. While there, your funds are insured up to $250,000 by the FDIC in the event Metropolitan Commercial Bank fails if specific deposit insurance requirements are met. FDIC insurance does not protect your funds in the event of Hank Payments’ failure or from the risk of theft or fraud. Additional information about deposit insurance is available on the FDIC’s website at

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